Shipping FAQs

At this time, the Foley Family Wines only ships domestically and can ship wine direct to most states, though certain restrictions do apply:

• We cannot ship any wine to Arkansas, Delaware, Indiana, Mississippi, New Jersey, Oklahoma, Rhode Island, Utah, or any US Territory
• Lincourt and Two Sisters cannot ship to North Carolina or South Carolina
• Lancaster cannot ship to South Carolina
• All International Brands can ship to California, Florida, and Nevada exclusively

Shipping restrictions are subject to change based on state regulations and licensing requirements.

Orders ship from our fulfillment house in Napa, CA. Only in certain situations will orders ship directly from a winery property.

If pickup is offered by the winery, eligible online orders can be selected for pickup during checkout. Once your order is placed, you’ll receive a confirmation e-mail with pickup instructions and details on when and where to collect it.

Online orders are processed in the order they were received and most orders are processed and shipped within 1-3 business days. Transit times vary from state to state, and delays might occur during peak shipping periods or inclement weather conditions. We do not ship on Saturdays, Sundays, or major holidays. You will receive a communication with tracking once the order ships.

Shipping methods are selected at checkout. Once your order has shipped, barring any carrier delays, the order should arrive in the time frame of the requested shipping method. Please note that processing times are not included in shipping time, and FedEx and UPS do not consider Saturday and Sunday normal business days.

All major carriers require a signature of an adult aged 21 or older to release a delivery containing alcohol. If an adult aged 21 or older is not available at the delivery address, additional delays will occur.

Federal shipping laws require all major shipping carriers to obtain a signature from an adult over the age of 21 for deliveries containing alcohol. If an adult 21 or older is not available to sign for the shipment, the carrier will attempt another delivery the next business day. After several unsuccessful attempts, the shipment will be returned to us.

Log in to your account and visit Order History to view your order status and tracking information, if available. You will also receive a shipment confirmation email once your order has shipped. If you have questions about your order status, please contact the winery directly for assistance.

Yes. Wine may be shipped as a gift, provided the recipient resides in a state where direct-to-consumer wine shipments are permitted. An adult age 21 or older must be available to sign for delivery.

To help protect wine quality during periods of extreme heat, we offer Cold Pack shipping protection on eligible orders. We recommend selecting Cold Pack protection whenever available and shipping to an address where an adult 21+ can promptly receive the package.

Yes. Many customers choose to ship wine to a business address where an adult age 21 or older is available to sign for delivery during business hours.

Due to the nature of alcohol sales and state regulations, wine cannot generally be returned after delivery. If your order arrives damaged, defective, or incorrect, please contact us promptly so we can review and resolve the issue.

If you believe you received an incorrect item, please contact us within a reasonable time after delivery and include photos of the shipment if possible. We will review the order and determine the appropriate resolution.

If the carrier/tracking information says the shipment has been damaged or the package is noticeably damaged upon delivery, please refuse delivery and the package will be returned to our fulfillment house where a claim will be filed with the carrier. Please contact customer service or your wine club and we will make every available effort to reship the order as soon as possible. If delivery has already been accepted, please send pictures of the damage to support@foleyfamilywines.com so a claim can be filed with the carrier. We can then replace the damaged wines or, if necessary, issue a refund.

Unfortunately, once an order is marked as “Return to Sender” by the carrier, we are unable to reroute the shipment or make changes to the delivery. The package will be returned to the original shipping location. Please contact the Customer Service Team to discuss available options once the return has been received.

Orders will be returned to us if:

• Delivery is unsuccessful after three attempts
• The order was not picked up from a pickup location during the allotted time frame
• The delivery address is incorrect (missing an apartment or suite number)
• Delivery is refused by the recipient
• Package is damaged in transit, and the carrier chooses not to complete delivery

Please contact us right away and we will make every effort to reship your order in a timely fashion. Keep in mind that items do sell out and are subject to replacement with a reasonable substitute. If no substitute is available, or there are other complications, we will refund your order.